Privacy Policy

To monitor our websites performance

As detailed above, we use cookies and traffic analysis in order to improve the performance of our websites and services available. We have a legitimate interest in carrying out these activities and we ensure that we minimise any impact on your privacy. 

You have the ‘right to object’ to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than by managing your cookies, this may mean that you will need to close your account.

Marketing

If you have given us your consent to do so, we will send you offers and promotions via email, text message or online. We do not share your information with third parties for them to use for their own marketing.

You have the right to withdraw consent or update your marketing preferences at any time.

Customer Support

Your information will be used for the Customer Support team to get in contact with you to provide support, information, assist with queries and be the point of contact for you to engage with the company directly and for the company to engage with you. Customer support will take place via multiple channels covering phone call, email, text message, or online. We have a legitimate interest to record customer support calls made to you for training and monitoring purposes, allowing us to continuously improve on the service provided to you. Should you not wish to be contact by recorded telephone, you can opt out by calling the support contact number and requesting ‘option 3’ to prevent further calls.

Your rights

Your rights to rectification

If you believe the personal information, we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact [email protected]

Your right to request a copy of your personal information

You can access your personal information at any time in your account settings. If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing [email protected] and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we have received it, we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take. Such request may also incur an administration cost. 

Your right to complain to the regulator

If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the Information Commissioner’s Office in the UK and/or the Information Commissioner’s Office in the Isle of Man  if you hold a United Kingdom customer account with us.

Sharing your personal information

We may disclose your Personal Data to third parties:

• if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;

• in order to enforce or apply the terms of this notice or any other agreements;

• to assist us in providing you with the products and services you request, including but not limited to third party software providers;

• if, in our sole determination, you are found to have cheated or attempted to defraud us, or other users of the service in any way, including but not limited to game manipulation or payment fraud;

• for the purpose of research on the prevention of addiction (this data will be made anonymous)

• to protect the rights, property or safety of us, our customers or others; and

• where we have received your permission for us to do so.

Personal information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities including South Africa. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside of the United Kingdom, EEA or similar jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the United Kingdom, EEA or similar jurisdictions. These steps include but are not limited to the following:

• Binding corporate rules; 

• Model contracts; or 

• US/EU privacy shield

For the avoidance of doubt, your personal information shall be made available to the following third-party processors:

• Bonne Garde Support Proprietary Limited (South Africa); 

• GB Group plc (United Kingdom);

• Clearstake Limited;

• One Account Mobile Ltd (England); 

• Gamstop; and

• Delasport Limited.

Security

Third-party practices

We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

Our websites may contain links to other websites which are outside our control and are not covered by this Privacy Notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. The operators of these linked websites shall be solely responsible for their functionality or possible errors, and we hold no responsibility in relation thereto.